Delivery Information

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3-10 business days) we will process the charges and submit the order for shipment.

If your order is stock and we process the charges to your credit card it will ship within three business days from the date of your order. All merchandise is shipped FOB Atlanta, Georgia. All orders are shipped via FedEx Ground unless otherwise requested. Additional freight and duty charges apply when shipping outside the continental United States. Ask an Awards Atlanta, Inc. representative for details. Insurance charges will be added when applicable. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within four business days of your order feel free to follow up with us at sales@awardsatlanta.com.

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If you item(s) do arrive damaged please send photos to sales@awardsatlanta.com and we will process an insurance claim on your behalf.

All orders cancelled after 48 hours are subject to a $20 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.